RETURNS

All returns must be postmarked within seven (7) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.

RETURN PROCESS

To return an item, please email customer service at info@chi-flo.com to obtain a Return Merchandise Authorization (RMA) number. After receiving a RMA number, place the item securely in its original packaging, and mail your return to the following address:

 

CHI FLO

Attn: Returns RMA #

69 MONTGOMERY STREET

#304

Jersey City, NJ 07302 United States

 

Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return. You may also use the prepaid shipping label enclosed with your package. If you use the prepaid shipping label, $0.00 will be deducted from your return to cover shipping charges.

REFUNDS

After receiving your return and inspecting the condition of your item, we will process your exchange. Please allow at least nine (9) days from the receipt of your item to process your exchange. We will notify you by email when your return has been processed.

EXCEPTIONS

The following items cannot be exchanged:

 

• Gift Cards

 

 

For defective or damaged products, please contact us at the contact details below to arrange a refund or exchange.

 

Please Note

 

• Sale items are FINAL SALE and cannot be
• All sales are final with the exception of damage to the item and exchanging items for different sizes

 

 

QUESTIONS

If you have any questions concerning our return policy, please contact us at: info@chi-flo.com